Expert Commentary on the Insurance Industry
July 25, 2025•3 min read
Storms are a regular part of life—and with them often comes significant property damage. Whether it’s hail, high winds, or flooding, storm impacts can create serious discrepancies in property valuations. That’s why a precise, well-documented appraisal is critical after storm events.
Storms are a regular part of life—and with them often comes significant property damage. Whether it’s hail, high winds, or flooding, storm impacts can create serious discrepancies in property valuations. That’s why a precise, well-documented appraisal is critical after storm events.
Recently we had a potential disaster that occurred in our office. It was the result of a failure to openly communicate expectations and instead use suggestions and innuendo. Unfortunately, sometimes in our desire to avoid direct conflict, we hint or infer something rather than openly confront and correct. Invariably this leads to confused communications that result in failure to meet expectations. This event was a failure on my part and almost cost me a valuable relationship.
Humility is the ability to stand confident in your preparation and position without having to resort to belligerence, threats, or pressure to defend and support your point of view. It is also extremely difficult to master.
The phone rang, bringing me from a dead sleep. I glanced at the bedside clock and realized it was 12:30 AM. Earlier that day I left my hotel at 5 AM driving 12 hours to the opposite coast of Florida and back to inspect four hurricane damaged properties in 100 degrees plus heat. After returning to my room, I continued working, writing estimates until 11:30. Finally I collapsed onto my bed to begin all over the next day. This phone call was certainly not welcomed.
Johnson Dispute Resolution © 2025
Website crafted by
